Questions?

We've got you covered

Why is it so inexpensive compared to similar services? 


We know that our pricing is among the lowest in the industry. We've been doing this for so long, it's become second nature to us. It simply doesn't take us nearly as long to conceptualize, design, and create as it might take others who are not quite as seasoned. And honestly, we just don't feel right about charging top dollar and taking money out of your pocket 'because we can'. We'd rather see you invest that back into your own success.

Do you offer free discovery calls?


In order to maintain focus and keep our timelines moving, we do not offer discovery calls. Over the years, we've been able to streamline and refine our system and strategy down to a science. Every detail has been considered and laid out for you. So, with us, you really don't need them.

We also prefer written communication because it gives us specifics in your own words that we can refer back to as we work through your project. If you have questions beforehand, feel free to reach out via our contact form.

How long does it take?


Depending on the package and optional add-ons you may choose, we anticipate your project will take between 1-3 weeks. To maintain a high level of focus and integrity, we only take on a few projects a month. In an effort to stay on track, we will respond to your inquiries quickly and thoroughly. We ask the same from you.

How often will I have to do this?


 An investment in your business branding will serve you for many years to come. Most of our clients will see a full return on their investment within 2-3 months. 

Do you offer payment plans?


 Due to our super quick turnaround time, low price-point, and the fact that our work is created expressly for you, we do not offer payment plans. You are, however, welcome use one of the payment plans offered by our third-party payment processors, Stripe or PayPal.

Are there any additional fees I need to worry about?


If you choose to use commercial fonts in your design, you'll be responsible for purchasing the appropriate license(s). All of that will be discussed with you within the project, prior to finalizing your design.

The only other potential fee is for excessive revisions. Because this is a fixed-price agreement, each package comes with a set number of edits. Our Limited Edition package (The Edit) offers a single round of revisions.Our Signature package is a bit more extensive, so we offer two rounds of revisions. For either package, each additional revision after that will incur a $100 fee.

What about confidentiality?


We're fully committed to protecting your privacy. Anything you share with us is used solely for the purpose of completing our work together. We will never share your information, unless required by Law.

I'm ready.
What's next?

Reach out to let us know you're interested in working with us. We'll send along a proposal with everything you need to know to make an informed decision.

  • Select the package that works best for your needs, timeline, and budget.
  • As soon as your payment is received, we'll send you an email invitation to your individual client portal. Once inside, you'll find everything laid out in chronologic order for you.
  • If you have questions along the way, ask. We offer unlimited messaging support through the portal for the entire duration of your project.
  • Once everything has been completed and approved, your final deliverables will be sent. You can forge ahead with confidence and pride in your new, scroll-stopping, polished brand presence.

Being different is revolutionary.

Still not sure?

You've made it this far, so you're obviously intrigued, but still a little uncertain. Here are a few of the lingering hesitations some people have prior to investing, along with our rationale. Hopefully it'll help you decide. 

It's a big decision.


We get it. Making a time and financial commitment can be scary, but if you genuinely believe your business has the potential to succeed, you've got to be willing to bet on yourself. You can cut corners on some business expenses, but branding is not one of them.
 
Elevating your business above the competitors starts with a professional, united front. Your brand voice and visuals are involved in every single thing you do, every single day. Every piece of customer-facing collateral, every conversation, every product, every word on your website; It's all your branding. Setting yourself up with a consistent, polished voice and vibe creates an undeniable professional polish that promotes consistency and elicits trust. That translates into more business. 

I might be able to DIY this.


There are a ton of resources and templates and other tools out there to help you DIY a brand. But no matter how hard you try it'll never glean the results you were hoping for. If it did, you wouldn't be here right now. We've invested thousands of hours and thousands of dollars in honing our expertise. Hand it off and relax. In just over a week, you;'l have the brand you've always dreamed of. Or maybe an even better one.

Pretty sure Etsy and Canva have free and cheap designs I can use. 


We know you can get a low-cost, budget logo design or brand voice packet on Etsy or Canva. But, then again, so can everyone else. And isn't the whole point of branding to set yourself above and look unique and professional? Using free, mass produced, low quality templates won't get you there. Also, since those elements are readily available, what's to stop anyone else (ahem, competitors) from duplicating your look? We'll work with you to provide an overall brand presence that's uniquely you.

I'm afraid to trust someone online.


Sadly, there are a lot of shysters out there. We've helped a lot of people who have been burned in the past by fly-by-night agencies spewing empty promises, only to disappear with their funds. But, we aren't one of them. We've been in business for a total of over 40 years between us, and over a decade together. We're not going anywhere. Our reputations are stellar and long-standing. We appreciate the trust you place in us, and promise never to take advantage of it.

We'll be with you every step of the way. If you have questions once inside the project, ask away. We offer unlimited message support throughout the duration of your project. We house everything in our project management software, no more frantically searching through emails to find an answer. Any time you have a question, comment, or idea, just drop a comment and we'll get back to you just as soon as we can.

How do I know if this is the right choice for me?


If you’ve got a business, you need a brand. If you want people to take you and your business seriously, then you need a professional brand. The most successful brands are fluid, cohesive, and emotive, so we designed a process to seamlessly blend your brand voice and your visuals together in perfect harmony. 
 
We specialize in helping established small business owners build beautiful and engaging brands designed to allure and entice their right people through voice and vision. Our clients are either looking for a quick brand refresh or a complete brand rebrand. Wondering if we'd work well together? We’ll probably be a great fit if you see yourself here. If you're still not sure, use the contact form to reach out with any questions or concerns. We'll be happy to put your mind at ease. 

Anything else you'd like to ask?

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